Orders are processed within 1-3 business days of purchase. You'll receive a confirmation email once your order has shipped, along with tracking information.
Because we work with international fulfillment partners, delivery typically takes 10-20 business days depending on your location and the specific product ordered. Some items may arrive sooner; remote areas may take longer. We know this is longer than typical local retail - we keep prices low by shipping directly from our fulfillment partners rather than holding local inventory, and we think the savings are worth the wait.
Tracking numbers are provided for every order and updated automatically as your package moves through transit.
Any shipping costs will be clearly displayed at checkout before you complete your purchase.
Occasionally, customs processing, holidays, or carrier delays can extend delivery times beyond the estimate above. If your order is significantly delayed, contact us at MasuoStore@gmail.com and we'll look into it.
